Billing & Payments
Manage your account and pay online through the HISCO customer portal. View your balance, see past bills and payments, pay by card or bank transfer, and set up autopay.
Register for the portal
New customers register once. Send us the details below and we'll set up your account. Once your account is ready, you'll get an email from HISCO to validate it and create your portal login.
What you can do online
- See your current balance and due date
- Pay by debit card, credit card, or bank transfer
- Set up autopay and go paperless
- View past bills and payment history
- Update your contact information
Talk to our office
Or send us a message and we'll get back to you during office hours.
Billing questions
How long does registration take?
Our office sets up new accounts during business hours, Monday through Friday. You'll receive an email from HISCO to validate your account; after that you can log in to the portal and pay any time.
I didn't receive my validation email.
Check your spam or junk folder for a message from HISCO. If it hasn't arrived after a couple of business days, call us or send a message and we'll resend it.
I forgot my portal password.
On the portal login page, choose Forgot password and a reset link is emailed to you. If you no longer have access to that email, call us and we'll update it.
Is there a fee to pay online?
Yes. The payment processor charges a convenience fee per transaction, shown before you confirm payment. Current fees:
- Bank transfer (ACH): $3.05
- Debit card: $6.95
- Credit card: 3.50% of the payment + $3.05
Fees are set by the payment processor, not HISCO, and are subject to change. The portal always shows the fee in effect before you pay. Mailing a certified check or money order has no fee.
Can I set up automatic payments?
Yes. In the portal, add a card or bank account and turn on autopay. Each bill is then paid on its due date, and you'll still receive a copy by email.
Can I pay by mail?
Yes. Mail a certified check or money order payable to HISCO at 1270 Shady Valley Lane, Claremont, NC 28610, and write your account number on it. There's no fee for mailed payments. Personal checks are not accepted. Online payment through the portal posts to your account faster.
I'm moving. How do I stop or transfer service?
Use the contact form with your service address and move date, or call us at (888) 282-4463.
How do I update my email, phone, or mailing address?
Log in to the portal and update your contact details under your profile, or call us during office hours.